Privacy & Refund Policy
Last updated: September 2026
Privacy Policy
Who We Are
Our website address is: https://saraswatifashionsbysimmi.in.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor's IP address and browser user agent string, to help with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available here. After your comment is approved, your profile picture is visible to the public alongside your comment.
Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from images on the website.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience, so you do not have to fill in your details again when you leave another comment. These cookies last for one year.
If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen option cookies last for a year. If you select "Remember Me," your login persists for two weeks. Logging out removes the login cookies.
If you edit or publish an article, an additional cookie is saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Embedded Content From Other Websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
If you request a password reset, your IP address is included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
For registered users (if any), we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include data we are obliged to keep for administrative, legal or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Refund & Return Policy
Refunds/replacements are accepted only on the same day of delivery. Any issue with the product must be reported on the day it is received. Requests raised after the delivery day will not be entertained.
Same-Day Reporting Required
If your product arrives damaged, defective, wrong, or otherwise not as described, you must contact us on the same day of delivery. Complaints raised on a later day will not be eligible for refund, replacement or exchange.
Unboxing Video Proof Required
A clear, unedited unboxing video is mandatory for every refund or replacement claim. The recording must start before the package/box is opened and continue without any cuts or pauses until the product is fully unpacked, so the issue (damage, wrong item, missing item, etc.) is clearly visible from the moment the packaging is removed. Claims without a complete unboxing video will not be accepted, as it serves as proof of the product's condition at the time of opening.
How to Raise a Claim
Message us on the same day of delivery via WhatsApp/call at +91 7703074260 or +91 93190 26393, or email us at simmiuppal183@gmail.com, along with:
- Your order number/details
- The complete unboxing video showing the issue
- Photos of the product, packaging and shipping label
Not Eligible for Refund/Replacement
- Claims reported after the day of delivery
- Claims without a full, unedited unboxing video
- Products that have been used, washed, altered or damaged after delivery
- Change of mind after the product has been delivered
Refund Process
Once your claim is verified with the required unboxing video and details, we will confirm the resolution (refund or replacement) and process it accordingly. Refunds, once approved, are credited to the original payment method within the timeframe specified by your bank or payment provider.